Privacy Policy

Effective Date: January 1st, 2025

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At SpareRide, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services. We comply with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) to ensure that your data is protected. By using the SpareRide platform, you agree to the collection and use of your personal information in accordance with this policy.

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1. Information We Collect

We collect personal information in order to provide our services. This includes account information such as your name, email address, phone number, and payment details when you create an account. We also collect ride information, including pickup and drop-off locations, event details, ride times, and driver/passenger information. When processing payments, we may collect payment information such as credit or debit card details and transaction history. Additionally, we collect location data from your device to facilitate ride matching and improve the functionality of our service. Any communications you send to us, including customer support inquiries, feedback, and messages, may also be stored. We also collect device information, including your IP address, browser type, and usage data, to help improve the performance of our platform.

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2. How We Use Your Information

We use the personal information we collect to provide and improve our services. This includes processing ride bookings, matching passengers with drivers, and facilitating payments. We may also use your information to enhance the platform’s performance and user experience, based on usage trends and user feedback. To keep you informed, we may communicate with you for service updates, promotional materials (with your consent), and customer support. In addition, we use your information to ensure safety and security on the platform by verifying identities, monitoring fraud, and protecting both drivers and passengers. Lastly, we may use your information to comply with legal obligations and ensure the protection of user rights and safety.

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3. Legal Basis for Processing Your Information

Under the GDPR, we process your personal information based on various legal grounds. These include the performance of a contract, such as providing our services and fulfilling bookings, as well as obtaining your consent, for example, to send marketing communications or process sensitive data where applicable. We also process personal data on the basis of legitimate interests, such as improving and securing our services, and detecting fraud. Additionally, we may process your data to meet legal obligations and ensure compliance with laws and regulations.

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4. How We Share Your Information

We do not sell your personal information to any third parties. However, we may share your data with service providers who assist us in providing the platform, such as payment processors, hosting companies, and customer support services. We may also share your data with event organisers or partners to facilitate ride services in connection with specific events. If required by law, or to protect our legal rights or the safety of users, we may share your personal information with regulatory authorities. In the event of a merger, acquisition, or sale, your personal information may be transferred to the new entity.

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5. Data Sharing with Third Parties

While we do not sell or share personally identifiable information, we may provide aggregated and anonymised data to third parties for analytical purposes, marketing trends, and research. This data will not include any personal details that could be used to identify you.

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6. Your Rights

As a user in the UK, you have several rights under the GDPR. These rights include requesting access to the personal data we hold about you, correcting any inaccuracies, and requesting the deletion of your personal data when it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your data, particularly if it is based on legitimate interests or for direct marketing. In some cases, you can request that your personal data be transferred to another service (data portability). If we are processing your personal data based on your consent, you can withdraw that consent at any time, and we will stop processing your data for the purposes for which consent was provided. To exercise any of these rights, please contact us at hello@spareride.co.uk, and we will respond in accordance with the law.

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7. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to safeguard it. However, no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your personal information, we cannot guarantee absolute security.

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8. Cookies and Tracking Technologies

To enhance your experience on our platform, we use cookies and similar tracking technologies. These technologies help us analyse trends, track user movements, and improve the platform's performance. You can control cookie settings through your browser preferences. We will seek your consent to place non-essential cookies, and you have the ability to refuse or accept them.

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9. Third-Party Websites

Our platform may contain links to third-party websites that are not under our control. We are not responsible for the content or privacy practices of these external sites, and we encourage you to review their privacy policies before interacting with them.

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10. Children’s Privacy

SpareRide’s services are not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from someone under 16, we will take steps to delete it from our records.

11. Data Retention

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We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. After that, we securely delete or anonymise your information.

12. Changes to This Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices, legal obligations, or the functionality of our platform. When we make changes, we will update the "Effective Date" at the top of this page. Continued use of the platform after these changes have been made will signify your acceptance of the new Privacy Policy.